"UAD does not treat its customers well"

Discussion in 'Lounge' started by ret00, Oct 9, 2024.

  1. patatern

    patatern Rock Star

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    I understand you, it's a shame when something gets old and then pensioned.
    Thanks for sharing your experience, I didnt know that long UAD story

    But if I am not wrong UAD-1 plugins are VERY DIFFERENT than UAD-2 and so the dev couldnt give you the Spark account for free. Is it right?

    Plugins from UAD-1 were not updated at all, thery were CHANGED, or better they got SWAPPED with completely new plugins that had to be purchased. I am not an expert because I am not in the UAD sys since long time, but as far as I know that's the reason: UAD1 got pensioned 15 years ago
     
  2. Somnambulist

    Somnambulist Kapellmeister

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    Sadly we live in the century of zero accountability. :(
     
  3. saccamano

    saccamano Audiosexual

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    "Couldn't" == WOULD NOT. I have no idea nor did I care if the UAD-2 or the native plugs were different or not. The prices were certainly NOT different if that tells you anything.

    The UAD-1 was "updated" up until the point they shit-canned it never to be heard from again. The UAD-1 was ~ $700 when it came out + the plugins that averaged ~ $100+ apiece. You can see this adds up real fast. When an UPDATED (i.e. "changed" which is the very connotation of "updated") product comes out (doesn't matter if it's 15 years or 100 years later) given the considerable initial monetary investment in the stuff there should be a customer upgrade path of some sort. This is proper business practice. Especially when the product you initially invested in pretty much sucked ass, and did not (not even close) live up to the hype given to it by UA. I have the clueless tech support mail to prove it. It was borderline false advertising... I'm betting there was a valid civil case to made there however I had neither the time nor the cash to pursue it.
     
    Last edited: Oct 11, 2024
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