I wish you lots of success @scguy83:

Likely Causes
- Antivirus/firewall/network monitoring software blocking the installer.
- Corrupted cache or partial installation files.
- Permissions issues on your system folders.
- Conflicts with previous Splice versions or incomplete uninstalls.
- For Serum specifically, updates sometimes require admin privileges or a clean reinstall of the app to trigger properly.

Troubleshooting Steps
- Try these in order (most users resolve it with the first few):
- Fully uninstall and reinstall the Splice desktop app:
- Download the latest installer from https://splice.com/download.

Before running it, completely uninstall the old version:
- On Windows: Use Settings > Apps to uninstall, then delete any leftover folders in C:\Users\[YourUsername]\AppData\Local\Splice and C:\Program Files\Splice.
- Temporarily disable antivirus (e.g., Windows Defender, Norton) and any VPN.
- Run the new installer as administrator (right-click > Run as administrator on Windows).
- Restart your computer after installation.

Clear Splice cache:
- If the app opens at all, go to Preferences and look for a cache clear option.
- Or manually delete cache folders (as above) and relaunch.

For Serum 2 update specifically:
- Once the desktop app is working, go to the "Apps & Plugins" section.
- Find Serum/Serum 2 and click "Update" or "Reinstall".
- If it still hangs, try running the Splice app as administrator.
- Ensure your rent-to-own plan is active and payments are current (check at splice.com/profile/plans).