You have probably contacted customer service or technical support for advice on using or repairing your instruments. Which manufacturer's customer service/technical support would you recommend? Or which one would you avoid? As for me, I have experienced Novation/Focusrite and Arturia technical service. Novation gave me good service at a reasonable price for my old synths plus free knobs. Arturia didn't support my old master keyboard, and they didn't help me at all. It looks like their support for instruments is quite short-term.

 

Never had to actually send my device in for repair, but for overall inquiries I was surprised at how decent Audient support was. While support wasn't fully equipped to deal with very technical questions, I still felt like they knew enough. They also updated the driver changelog after I inquired about it, so that's also a plus in my book.

 

I'd agree with your experience. Novation were great to me. Arturia insulted me. and I went with that... and don't even bring up the idea of 'support' for hw with NI lol....