Problems with V.R. and R2R versions of Cubase 12

Discussion in 'Cubase / Nuendo' started by blade81, Apr 6, 2022.

  1. blade81

    blade81 Noisemaker

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    I tried to install both versions but with no luck. V.R. version is on the first pic, actually installed, but won't run, when i try to open it, it shows me this error on the photo. The second pic is of the r2r version, it doesn't let me even install it, some weird message is showing. I don't get it, any thoughts folks?
     

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  3. BEAT16

    BEAT16 Audiosexual

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    api-ms-win-core-file-l1-2-1.dll Missing Error | How to Fix | 2 Fixes | 2021


    So, how to fix the api-ms-win-core-libraryloader-l1-1-1.dll is missing error?
    www.reddit.com/r/windows/comments/7kwqqd/so_how_to_fix_the/
     
  4. blade81

    blade81 Noisemaker

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    I did the second solution in the video, instaling visual ccc, but still the same error message appears when i try to open Cubase.
     
  5. BEAT16

    BEAT16 Audiosexual

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    1. Use SFC /Scannow to Repair Windows System Files
    www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

    Repair corrupt Windows system files
    Windows has always used many thousands of system files that are necessary for smooth operation. If these files are deleted or tampered with, it can lead to unstable Windows. Conveniently, Windows has the appropriate antidote built in: The "System File Check" or SFC for short can check the system files and restore them if necessary. How to do it:

    1. Open the command prompt with admin rights from the start menu. To do this, type “ cmd ”, right- click on the result and select " Run as administrator ".
    2. Enter the command sfc /scannow.
    3. Windows will now check the file system structure. If errors are found, Windows tries to fix them automatically. You must then restart the PC .

    2. api-ms-win-crt-runtime-l1-1-0.dll is missing error | Download & Fix
    www.intenseclick.com/api-ms-win-crt-runtime-l1-1-0-dll-is-missing-error/
     
    Last edited: Apr 7, 2022
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  6. blade81

    blade81 Noisemaker

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    Ok, i fixed this error, but now, i got another error message
     

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  7. Paul Pi

    Paul Pi Audiosexual

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  8. BEAT16

    BEAT16 Audiosexual

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  9. yiversone

    yiversone Newbie

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    i have the same problem with the r2r version, i've been looking everywhere for a solution
     
  10. sevente

    sevente Kapellmeister

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    Generally, if you're looking for help with a software issue it's best to provide details about your system, specifically which version of Windows you're using is usually the most important but the more detail about your system the better. Also which version of Cubase are you trying to install? Again, the more detail the better.

    I haven't installed the latest version of the R2R Cubase but looking at the error message posted by the OP it looks to me like there is an issue between UltraISO and the installer - I'd try either mounting the ISO using another program or copying the contents of the mounted ISO on to your hard drive and running the installer from there.
     
  11. saccamano

    saccamano Rock Star

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    problems like this occur usually when something in the OS has not been disabled or is triggering the anti-warez garbage present and active in the OS by default. Make certain junk like "defender A/V" and "software protection services" etc, are completely disabled. also make certain the target machine is NOT connected to the internet.

    That said. If this is win10, it has the ability to mount ISO images NATIVELY. I have used it and it works very well. simply right click on a .ISO file and look at the context menu - there should be a "mount" command available if the optical drive services are active. As was mentioned previously copying the contents of the .ISO image to a system folder would not be a bad idea, but if there are OS services activated that are acting against you it wont matter much until all that junk is found and deactivated.

    Also FYI, the newer versions of WINRAR can uncrate .ISO files with the greatest of ease as well and will also tell you if there is corruption in the archive.
     
  12. Utada Hikaru

    Utada Hikaru Producer

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    Hello. I am having an issue with both Cubase versions.
    When I finish installing everything I just double click Cubase12.exe but nothing happens, not even the start-up picture of Cubase 12 appears, just the mouse of my Windows with the blue circle (loading somthing) for a few seconds and nothing else (this happens with both V.R. and R2R versions).
    I have a legit windows 10 updated to the last version, I have checked for updates in windows update and everything is good and updated.
    I have installed everything that was necessary according to the R2R text file instructions, I have run the scf/ scannow tool and already repaired some things.

    And still nothing.

    So I checked the CrashDump files that cubase 12 genereates when crashing. Here is the last one using the Windbg software:
    ************* Preparing the environment for Debugger Extensions Gallery repositories **************
    ExtensionRepository : Implicit
    UseExperimentalFeatureForNugetShare : false
    AllowNugetExeUpdate : false
    AllowNugetMSCredentialProviderInstall : false
    AllowParallelInitializationOfLocalRepositories : true

    -- Configuring repositories
    ----> Repository : LocalInstalled, Enabled: true
    ----> Repository : UserExtensions, Enabled: true

    >>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

    ************* Waiting for Debugger Extensions Gallery to Initialize **************

    >>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.203 seconds
    ----> Repository : UserExtensions, Enabled: true, Packages count: 0
    ----> Repository : LocalInstalled, Enabled: true, Packages count: 36

    Microsoft (R) Windows Debugger Version 10.0.25877.1004 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\starq\Documents\Steinberg\CrashDumps\Cubase12 64bit 2023.7.14 20.00.09.331.dmp]
    User Mini Dump File: Only registers, stack and portions of memory are available

    Symbol search path is: srv*
    Executable search path is:
    Windows 10 Version 19045 MP (8 procs) Free x64
    Product: WinNt, suite: SingleUserTS Personal
    Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
    Debug session time: Fri Jul 14 20:00:09.000 2023 (UTC - 6:00)
    System Uptime: not available
    Process Uptime: 0 days 0:00:01.000
    ...................
    This dump file has an exception of interest stored in it.
    The stored exception information can be accessed via .ecxr.
    (1f24.e14): Access violation - code c0000005 (first/second chance not available)
    For analysis of this file, run !analyze -v
    ntdll!NtGetContextThread+0x14:
    00007ffd`032aee34 c3 ret
    0:000> !analyze -v
    *******************************************************************************
    * *
    * Exception Analysis *
    * *
    *******************************************************************************


    KEY_VALUES_STRING: 1

    Key : AV.Dereference
    Value: NullClassPtr

    Key : AV.Fault
    Value: Read

    Key : Analysis.CPU.mSec
    Value: 2390

    Key : Analysis.Elapsed.mSec
    Value: 53728

    Key : Analysis.IO.Other.Mb
    Value: 43

    Key : Analysis.IO.Read.Mb
    Value: 0

    Key : Analysis.IO.Write.Mb
    Value: 116

    Key : Analysis.Init.CPU.mSec
    Value: 311

    Key : Analysis.Init.Elapsed.mSec
    Value: 55760

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 114

    Key : Failure.Bucket
    Value: NULL_CLASS_PTR_READ_c0000005_nvwgf2umx.dll!Unknown

    Key : Failure.Hash
    Value: {a4ebde00-c722-da31-c138-24b8f91f8314}

    Key : Timeline.Process.Start.DeltaSec
    Value: 1

    Key : WER.OS.Branch
    Value: vb_release

    Key : WER.OS.Version
    Value: 10.0.19041.1

    Key : WER.Process.Version
    Value: 12.0.70.464


    FILE_IN_CAB: Cubase12 64bit 2023.7.14 20.00.09.331.dmp

    CONTEXT: (.ecxr)
    rax=000000000b1ec0d0 rbx=000000000b1db480 rcx=0000000000000000
    rdx=0000000000000001 rsi=000000000b1db480 rdi=0000000000000000
    rip=00007ffcc6b3df61 rsp=000000000014e9a0 rbp=0000000000000002
    r8=00007ffcc75c4f00 r9=00007ffcc6a50000 r10=00000000047471b8
    r11=00000000047471b8 r12=0000000000000000 r13=0000000000000002
    r14=000000000014ea10 r15=00000000047471ac
    iopl=0 nv up ei pl zr na po nc
    cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
    nvwgf2umx!OpenAdapter12+0xe4331:
    00007ffc`c6b3df61 488b4118 mov rax,qword ptr [rcx+18h] ds:00000000`00000018=????????????????
    Resetting default scope

    EXCEPTION_RECORD: (.exr -1)
    ExceptionAddress: 00007ffcc6b3df61 (nvwgf2umx!OpenAdapter12+0x00000000000e4331)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: 0000000000000018
    Attempt to read from address 0000000000000018

    PROCESS_NAME: Cubase12.exe

    READ_ADDRESS: 0000000000000018

    ERROR_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%p hace referencia a la memoria en 0x%p. La memoria no se pudo %s.

    EXCEPTION_CODE_STR: c0000005

    EXCEPTION_PARAMETER1: 0000000000000000

    EXCEPTION_PARAMETER2: 0000000000000018

    STACK_TEXT:
    00000000`0014e9a0 00007ffc`c6b0173a : 00000000`0b1b5fd8 00000000`0014ebb0 00000000`00000002 00000000`00000000 : nvwgf2umx!OpenAdapter12+0xe4331
    00000000`0014e9f0 00007ffc`fca515c2 : 00000000`0b1b5f70 00000000`00000002 00000000`0b2bb8d0 00000000`0b2bb8d0 : nvwgf2umx!OpenAdapter12+0xa7b0a
    00000000`0014eab0 00007ffc`ff1b9348 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : d3d11!NDXGI::CDevice::RotateResourceIdentities+0x922
    00000000`0014ed10 00007ffc`ff1b6a0b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgi!CDXGISwapChain::PresentImplCore+0x2848
    00000000`0014f650 00007ffc`ff208e9c : 00000000`00000000 00000000`0014f830 00000000`0014f759 00000000`0b0a15c0 : dxgi!CDXGISwapChain::PresentImpl+0xcb
    00000000`0014f6f0 00000000`0093c379 : 00000000`0014f948 00000000`00000000 00000000`0014f8d0 00000000`0014f7f8 : dxgi!CDXGISwapChain::[IDXGISwapChain4]::Present1+0xdc
    00000000`0014f7c0 00000001`43f17023 : 00000000`00000000 00000000`024a58d0 00000000`046a4da0 00000000`0014f938 : graphics2d!createGraphicsFactory+0x46121
    00000000`0014f8a0 00000001`43f00522 : 00000001`43f16fd0 00000000`00000000 00000000`00000001 00000000`04666ff0 : Cubase12+0x3f17023
    00000000`0014f8f0 00000001`43efff86 : 00000000`00000001 00000000`046a4da0 00000000`00000000 00000000`04666ff0 : Cubase12+0x3f00522
    00000000`0014f9b0 00000001`43f01359 : 00000000`00000000 00000001`43f477e7 00000000`00000000 00000000`0014fa90 : Cubase12+0x3efff86
    00000000`0014fa30 00000001`43c3d4eb : 00000000`0014fb10 00000000`00408200 00000000`0014fb10 00000000`024816b0 : Cubase12+0x3f01359
    00000000`0014fab0 00000001`43c34e26 : 00000000`00000000 00000000`0049ee10 00000000`0049ee10 00000000`0049ee10 : Cubase12+0x3c3d4eb
    00000000`0014fae0 00000001`43ce7a02 : 00000000`024816b0 00000000`02452530 00000001`4548f4b0 00000001`4548f4b0 : Cubase12+0x3c34e26
    00000000`0014fbd0 00000001`43e2ea37 : 00000000`024816b0 00000000`00000000 00000000`02452598 00000000`0049ee10 : Cubase12+0x3ce7a02
    00000000`0014fc00 00000001`426071ea : 00000000`024816b0 00000000`00000000 00000000`0014fce0 00000000`0014fba0 : Cubase12+0x3e2ea37
    00000000`0014fc30 00000001`43c20d9f : 00000000`00000000 00000000`0014fce0 00000000`0014fcc8 00000000`0014fce0 : Cubase12+0x26071ea
    00000000`0014fd70 00000001`43c1dd8e : 00000000`0049ee10 00000000`00000000 00000000`004cdc98 00000000`004cdc98 : Cubase12+0x3c20d9f
    00000000`0014fdb0 00000001`43168d49 : 00000000`0049ee10 00000000`0049ee10 00000000`004abb00 00000000`0049f070 : Cubase12+0x3c1dd8e
    00000000`0014fde0 00000001`4316b426 : 00000000`0049ee10 00000000`0014feb0 00000001`40000000 00000000`00000000 : Cubase12+0x3168d49
    00000000`0014feb0 00000001`44083d36 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : Cubase12+0x316b426
    00000000`0014fef0 00007ffd`02107614 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Cubase12+0x4083d36
    00000000`0014ff30 00007ffd`032626b1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
    00000000`0014ff60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


    STACK_COMMAND: ~0s; .ecxr ; kb

    SYMBOL_NAME: nvwgf2umx+e4331

    MODULE_NAME: nvwgf2umx

    IMAGE_NAME: nvwgf2umx.dll

    FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_nvwgf2umx.dll!Unknown

    BUCKET_ID_MODPRIVATE: 1

    OS_VERSION: 10.0.19041.1

    BUILDLAB_STR: vb_release

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    IMAGE_VERSION: 10.18.13.5362

    FAILURE_ID_HASH: {a4ebde00-c722-da31-c138-24b8f91f8314}

    Followup: MachineOwner
    ---------

    According to this thread from Steinberg this helps at tracking the VST or plugins that may be causing the crash, but it doesn't show any thirdparty software in my crash report (kinda expected since Cubase doesn't even show the "scaning vsts" thing nor the initial Cubase 12 picture).

    So I am very lost, I have tried all of these and have installed both versions and still nothing. I also installed Cubase 5 and Cubase 6.5 (just to get the ASIO Full Duplex driver) and they open just fine, I already desinstalled them (although it shouldnt be neccesarry since in another PC I have I have installed Cubase 5, 6.5 and 12 and I dind't have any problem).

    Do you know where else I should look at to keep trying to solve this? I appreaciate all your help!
     
  13. clone

    clone Audiosexual

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    You have an Nvidia GeForce GPU? nvwgf2umx.dll module is either cause or symptom of some other problem. NV is listed all over in your crash dump.

    Did you update GPU drivers recently, or already trying to fix this? https://www.nvidia.com/en-us/geforce/drivers/
     
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  14. Utada Hikaru

    Utada Hikaru Producer

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    Oh man you are right! This laptop has an NVIDIA 960M and turns out it was no updated, never imagined GPU was messing up with Cubase 12.
    I am very glad you could read the crash report and know it had something to do with it, thank you very much for your help! :mates:
     
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