Never ever buy anything from Musician’s Friend site

Discussion in 'Lounge' started by Xcarnation, Nov 27, 2018.

  1. Xcarnation

    Xcarnation Newbie

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    Well Today a gentleman from the Musician’s Friend company sent me an email and made a noble gesture ..
    they delivered my plugin and honored the deal ..
    they didnt even charge me with $19
    .. They gave it for free..
    I am thankful for this classy act.. and wanted to let you know too !
    All the best
    Cenk Eroglu

    PS : NoOne is bombing my Country.. yet.. haha





    Never ever buy anything from Musician’s Friend .. I made a purchase for a Black Friday deal on Friday.. Softube Summit Audio plugin.. They made me wait for 5 days and I was on the phone 4 times with them and they kept telling it will be send in couple of hours.. now I recieve a cancelation email.. reason given is : We wrote the price tag wrong and we cant sell it for that price.. I already spent a lot of money for the phone bill ( Overseas) and now this.. Beware..
    https://www.musiciansfriend.com




    Sent from my iPad

    On 27 Nov 2018, at 23:17, Musician's Friend <[email protected]> wrote:

    Cenk Eroglu, here's the latest information about your order #S28649888.
    [​IMG] (877) 431-1774
    MusiciansFriend.com Shipping Details Order Status Help Sign In
    Dear Cenk Eroglu,

    Thank you for your recent order #S28649888.

    The item(s) noted below have been cancelled from your order.

    If you have any questions about this cancellation or would like us to suggest alternative products, please call (877) 431-1774 for help.

    Sincerely,
    Musician's Friend Customer Service
    Cancelled Items
    Item #
    Description Qty
    J40103000000000 Softube Summit Audio Grand Channel Regular 1.00
    Online Help
    Please do not reply to this email as we are unable to respond to messages sent to this address. Please use our Online Help Center for answers to your questions.

    Privacy
    At Musician's Friend we are committed to protecting the privacy of our customers and users of our website. Please review our Privacy Policy.
    Products limited and may sell out at any time. Prices are subject to change.
    © 2016 Musician's Friend, Inc. All rights reserved.
    PO Box 7479, Westlake Village, CA 91359, USA
     
    Last edited: Nov 29, 2018
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  3. D-Music

    D-Music Kapellmeister

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  4. Scarlett

    Scarlett Noisemaker

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    They can't sell to foreigners because how could they sell something to a guy having been born in a country they are actually bombing or killing innocent people? I mean, get a brain...
     
  5. Olymoon

    Olymoon Impossible is not a fact. It is an opinion. Staff Member

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    You mean that this would not be a reason they could use, I suppose...
     
  6. wasgedn

    wasgedn Rock Star

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    come on youre comment isnt quit intellectual lol...

    why wouldnt they state it if they didnt sell to foreigners...also the ppl who bomb have no problem make money with them at same time...also what has an vst dispo to do with NATO
     
    Last edited: Nov 28, 2018
  7. wasgedn

    wasgedn Rock Star

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    the whole devs shouldnt wonder bout warez cause they all are not able to get paid by simpl bank transfer...so stupid...
    paypal or credit card is common...
     
  8. iluvhiphop

    iluvhiphop Kapellmeister

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    Is that legal in the US? In Denmark, customers has the right to buy a product for the price advertised. If a company accidentally advertises iPhones for a dollar, by accident or not, they will be forced to sell it at that price to the customers who went to the casheer or otherwise attempted to purchase.
     
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  9. Agent007

    Agent007 Banned

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    This is what they have on their website in small prints of course https://www.musiciansfriend.com/
    Entire contents Copyright © Musician's Friend Inc. Musician's Friend is a registered trademark of Musician's Friend Inc. All Rights Reserved. Publisher does not accept liability for incorrect spelling, printing errors (including prices), incorrect manufacturer's specifications or changes, or grammatical inaccuracies in any product included in the Musician's Friend catalog or website. Prices subject to change without notice.


    If I was you I will contact Softube directly and explain what took place and ask them if they are willing to make an exception honor that price. If they dont want to do it just grab it from sister site if it is available.
     
    Last edited: Nov 28, 2018
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  10. iluvhiphop

    iluvhiphop Kapellmeister

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    If one have proof he or she have attempted to order it (otherwise anyone can claim so), it would be idiotic not to. It's software. They have already written it, and they can copy it infinitely. It doesn't cost anything.
     
  11. D-Music

    D-Music Kapellmeister

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    I'm missing the point here haha :rofl:

    Good idea about contacting Softube directly and show the Paypal receipts!

    Edit > received already an answer, they can't help unfortunately.
     
    Last edited: Nov 28, 2018
  12. superliquidsunshine

    superliquidsunshine Audiosexual

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    You bought it and they broke the contract. If you had bought something that you could hold in your hand, you would have walked out of the store without an issue. Here in Switzerland the advertised price must be honored...it seems that Musician's Friend is not neither friendly nor an honorable establishment to not honor their published price. Oops is lame. It is up to them to deal with Softube, not for the customer to need to. This is not the 1st time I have heard issues like this from them.
     
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  13. 5teezo

    5teezo Rock Star

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    This site has come up several times in black friday deal listings and every time I took a look at it I felt like "this is bogus"... The link now leads to a different product too. If neither plugindiscounts nor pluginboutique can provide such killer deals, why should a unknown and scammy looking site like musicians friend be able to pull this off? :D
     
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  14. kags

    kags Newbie

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    Same here...!!! they told me that they had cancelled more than 100 orders, i call them two times. the first time i spent more than 45 min because that guy was speaking at 1 frame per hour, and after two days a received a truly BLACK friday e-mail... based on MF softube said no after the price tag..... ONLY 100 and something orders, come on softube
     
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  15. XImpalerX

    XImpalerX Member

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    Musicians Friend is not unknown lol, they have been around before plugins were even invented and most likely before you were born... at least in the USA
     
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  16. Agent007

    Agent007 Banned

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    @studio-view I found this article. It may shed some light on the situation.
    When an e-commerce website has had an incorrect price entered into its database, it can end up not only advertising that price but also accepting orders and charging customers' credit cards for that amount. The central issue here is whether retailers can void the contract created when orders were accepted. The easiest way for a company to deal with such situations is to have website "terms of use" that clearly state the company can cancel orders and refund customers' money because of pricing errors (or for any reason). Otherwise, a common law doctrine known as "unilateral mistake of fact" applies. This doctrine allows a party to a contract to set aside the contract if honoring it would be "unconscionable," or if the other party could have reasonably assumed it was a mistake. A $1,000 item advertised for $10 likely would meet this definition. https://smallbusiness.chron.com/company-advertising-price-wrong-responsible-mistake-73117.html
     
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  17. mr.personality

    mr.personality Member

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    In regular brick and mortar stores in the US, they're supposed to by law honor what the price on the items tag says. Online stores don't apply. Probably because its a system that's easily fuckupable mistake-wise.

    I kept on clicking to buy that Summit Grand Channel. Sometimes it would take me to the product page with the $19.99 price, then I click again and it'll say $299. When I got the $19.99 page and added to cart, the cart would show $299. Big fukkup really. Wish $19 were so but alas not.

    Audiodeluxe had it for $135 iirc. Considering what other vendors had it on sale for, one had to figure it was a mistake. $19? Really? Lol
     
    Last edited: Nov 28, 2018
  18. wasgedn

    wasgedn Rock Star

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    and they wrote it in their terms...

    crazy
     
  19. wasgedn

    wasgedn Rock Star

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    so what is the best plugin distributor ? for US and EU
     
  20. XImpalerX

    XImpalerX Member

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  21. mr.personality

    mr.personality Member

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    Curious a to why being anywhere on the planet is an obstacle for electronic distribution, unless it being maybe based on a particular software companies distribution/pricing structure
     
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