Bitwig Support

Discussion in 'BitWig' started by Godstar, Mar 2, 2018.

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  1. Godstar

    Godstar Member

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    Just a quick heads up for those thinking of taking the plunge and going legit with this Daw. I had an issue with the latest update 2.3. I sent off message on their support team site. Received a reply within five minutes asking for some more information. 24 hours later got the answer and now all fine. In these days of poor customer service this was a pleasant surprise. I'm not here to big up Bitwig just to point out good customer relations which is the least we ask for when spending our hard earned money
     
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  3. Seecret

    Seecret Member

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    I started using it for like two weeks now, and it's really impressive, what i liked the most is the work flow and how it deals with Plugin delay compensation, that been killing me on Fl Studio.
     
  4. WeRAllFosterChildren

    WeRAllFosterChildren Producer

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    Yes, they are really good. Nearly always, smaller devs are more prompt and helpful.
     
  5. eXACT_Beats_

    eXACT_Beats_ Platinum Record

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    Customer support, to me, is huge. I'm a satisfied Studio One user now (I tried Bitwig, among many other DAWs, but none of them quite fit my workflow or how my head cranks out music,) but previous that, I'd been using FL since....well, a long time ago. :unsure:
    One of the many reasons that I switched, was their fucking ludicrously awful support. I would get responses back ages after I had given up expecting a reply and, about half of the time, it was a snarky response that was basically telling me that it was either me "...not taking the time to learn" their DAW, telling me that that *couldn't be what was happening or, when asking what improvements they might be implementing and giving a suggestion or two about what a lot of people on forums had been mentioning, they just straight responded with a "....I think by now we know what we're doing." Clearly not, with that response. :snuffy:
    So, the fact that Bitwig got back to you as soon as they did is indeed a topic worth posting up on. :wink:
     
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