Hey guys. Thankful for any help on this. This is for Mac OS. I got a newer laptop, 2019 MB Pro 15, an Intel mac running Mojave, and while it transferred all my profile and apps, Omnisphere keeps not loading sounds. It loads the app no problem, I could tweak etc, but iI get 'Error Loading Waveform' for many patches. I try clicking that revolving 'refresh sound source' button, but it doesn't seem to solve this. I just need to get Omnisphere to see its own waveforms again. Thank you in advance for any thoughts.

 

Did you do any of this (below) yet? What MacOS version did you have this on before? What release are you using? that can also cause issues. Do you have anything like Moog Tribute Library installed? Have you Codesigned anything you just transferred over? Anything you move around like this can cause errors with permissions, etc. You can also try to delete the zmap.

Mac: Macintosh HD/Users/yourname/Library/Application Support/Spectrasonics/STEAM/Omnisphere/Soundsources
Restart your DAW and insert Omnisphere 2 again and it will automatically create a new zmap.index file.


Error: "Error Loading Waveform" in Omnisphere 2
The "Error loading waveform" indicates an issue with your Omnisphere library. If you are receiving this error, please follow the steps below:

1.) Make sure Omnisphere shows that "You are up to date √". To ensure that you're up to date, you can click on "Get Updates" on the splash screen of Omnisphere. To get back to the Splash screen, you can click the Spectrasonics Logo in the upper-right section of Omnisphere.
2.) If you are up to date, confirm that your Wavetables folder is 1.98GB for Mac and 1.84GB for Windows. If the Wavetables folder is not the correct size, please try reinstalling Omnisphere using a Download Manager from the Reinstall tab in your user account or your USB installer. You can find that folder here:

Mac:

Macintosh HD / Users / Your Username / Library / Application Support / Spectrasonics / STEAM / Omnisphere / Wavetables

Note: In Mac OS X 10.7 – 10.14, the Library folder in each User folder is hidden. Select the Go menu at the top of your screen while in Finder mode, then hold the ‘option’ key on your keyboard, then select Library. If you are unable to locate your User Library in OS X 10.12, select the Go menu at the top of your screen while using the Finder, then select Go to Folder; enter ~/Library – then select Go.


3.) Navigate to the STEAM folder using the steps above, and make sure that your Omnisphere folder is the proper size. If the Omnisphere folder is not the correct size, please try reinstalling Omnisphere using a Download Manager from the Reinstall tab in your user account.

4.) If you are using any disk management software such as CCleaner, Revo, Norton, MacKeeper, etc., make sure that your STEAM folder is exempted by those 'cleaning' utilities so that they don't inadvertently remove necessary files from STEAM.

5. If the steps above do not resolve the issue, please try reinstalling Omnisphere using a Download Manager from the Reinstall tab in your user account. Click here for a walkthrough on how to do that: On Mac - On Windows

 

Last edited: Jun 28, 2023

Hi Clone! Thank you truly for this detailed response. I'll quickly start by answering your questions. I used the same Mojave OS on the 2015 MB Pro before this.

The Omnisphere software release info is: Omnisphere Software 2.8.2c, Soundsources v2.6.0c, Patches v2.6.0c These would be the exact same as on the previous MB Pro, as i didn't change anything.

I have the Moog Tribute Library and was intrigued with it but hadn't installed it yet on either computer. I don't know what codesigning is (had to look it up), so I don't think I've done anything like that. I tweak patches a lot... but that's no big deal I don't imagine.

I'm really intrigued at your suggestion to delete the zmap file, and am going to do that now. Will report back. Thank you!

 

The zmap index rebuild will probably fix it. The rest can be helpful to figure out what is wrong if it doesn't.

I think the Moog Library will show a different error message. it's just common that people run into it. If you moved a bunch of plugins or even just copied your old /plug-ins/ folders to the new machine; it can result in them losing any digital signatures you may have done with them on the old machine. You can Codesign every plugin on the machine with the following put into Terminal. it will ask once for your password and then takes a couple minutes to run.

You do still need to have Xcode installed first. You can paste the entire thing.

cd /Library/Audio/Plug-Ins/

find . -name "*.bundle" -execdir sudo xattr -cr \;
find . -name "*.VST" -execdir sudo xattr -cr \;
find . -name "*.vst3" -execdir sudo xattr -cr \;
find . -name "*.component" -execdir sudo xattr -cr \;
find . -name "*.dpm" -execdir sudo xattr -cr \;
find . -name "*.bundle" -execdir sudo codesign -f -s - {} \;
find . -name "*.VST" -execdir sudo codesign -f -s - {} \;
find . -name "*.vst3" -execdir sudo codesign -f -s - {} \;
find . -name "*.component" -execdir sudo codesign -f -s - {} \;
find . -name "*.dpm" -execdir sudo codesign -f -s - {} \;

 

Clone, thank you again so much man, Truly appreciate it. I believe I found the 'parent' or main zmap file and deleted it, and no luck. However, you know what? It seems to be zmap files for individual patches. Because some load fine, others give me that error loading waveform message, even when I try to manually select and load it from the core soundsouurces Library in Omnisphere. Please see these screenshots:

https://ibb.co/2Y7cJZY
https://ibb.co/rsJvQR7

So if individual patches fail to load, and not all, what if I copy all Soundsources/User folder from my previous Macbook onto this one? Might that fix the individual zmap issues?



If you feel I should I can also run that Terminal command.

 

Damn it. Didn't work. Still getting the same 'Error Loading Waveform' on older patches, even though copied over Soundsources>User folder. https://ibb.co/Gdz3kvv

 

I deleted all zmap files, and ran the Terminal command suggested above. Still, exact same problem. I think it is a zmap issue: Omnisphere has these waveforms, just can't access them. SO hoping for some help here, so if you have any thoughts please chime in. Thank you.

 

I had a similar issue in Windows. Turns out a cleaning app deleted the waveforms files because they are named ~BundleArchives.db and ~BundleArchives.db2 . Located in STEAM\Omnisphere\Wavetables. That folder should have around 1.8 GB in size

 

Interesting, thank you. I checked and mine seem to be intact. Any other ideas? Dying to get this working!

 

I can only really help so much with Omnisphere because mine is legit. After the initial installation, i have not had a single problem with it. Besides the Moog Library, and i'm sure that was my fault installing it wrong or whatever. I pasted you the Codesign stuff because you moved to a new machine. I would run it anyway, it cannot break anything. But, it doesn't really have much to do with your current problem. Save it in a notepad for later because most plugins you download will need it to be done. Or you can use Codesigner.app and do them individually.


These are the updates I needed to do:

Mac 2.8.5f 168.3 MB Version History
PATCH LIBRARY Mac/Win 2.8.1c 81.6 MB Version History
SOUNDSOURCE LIBRARY Mac/Win 2.6.1c 975 MB Version History

But this is your screenshot below. Your Soundsources version number is very close to mine. But your Patch Library version number is .2 versions away from the other two components. Something like this could be causing an issue, because the program is expecting to find a version number specific sources and library.





These notes are in the PLEASE READ text file included with the updaters. So it appears each version has minimum versions needed to match it:

IMPORTANT
Read This Before You Install

• Omnisphere Software 2.8.3c or higher
• Omnisphere Soundsources 2.6.1c or higher


IMPORTANT
Read This Before You Install

• Omnisphere version 2.6.0e or higher

 

Last edited: Jul 2, 2023

Okay, so what if I search for an update to the patch library. Good observation! Thank you for catching that. Although, it's odd to me that it all works on my old machine, despite this mismatch. i wonder if someone else has had Error Loading Waveform issue and can chime in.

Anyway, perhaps there is a Patch Library update out there. I'll go look at Rutracker and TPB. It would make sense, since newer patches listed in current version of Omnisphere load, but older ones have issues.

 

Last edited: Jul 3, 2023

I searched TPB and RUtracker, could only find Patch Library versions up to 2.6. However, this all works on my old laptop. Odd. I've got to get Omnisphere to see its own waveforms...

 

Did you verify this?

Also, remember that I copied this help topic from FAQs for you to look into. This is the default installation location. But if you had an external drive, you could move your entire Steam folder there and make sure your directory structure is not causing your problem. You could place it at the root directory like: whatever disk or volume /STEAM/Omnisphere/ and then your /Wavetables , /Defaults, /Documentation , /Settings Library and /Soundsources inside the Omnisphere folder.

Default Mac locations are like this: Macintosh HD/Users/yourname/Library/Application Support/Spectrasonics/STEAM/Omnisphere/Soundsources

When you first open Omnisphere, on the splash screen there is a Diagnostics button. Hit that and screenshot it. If you pass the splash screen, click the logo in the upper right.

 

Hey clone, thank you again for writing. I did verify that, both files are in fact in the Wavetables folder, it's 1.9GB in size. Here is what I get when I select Diagnostics:

https://ibb.co/yR04m1N