EDIT denise...no reaper 6.06
btw most here all very old audio dudes ...the rest are edm kids searching for the pirate a day and gone a day later suddenly...
its just you and youre hobo attitude

deserve this thread

 

lol dude you destroyed any chance of any refund/help and you have ppl here saying Giancarlo "deserves" this thread
mind you this is the sister a warez site
jokers

 

I agree with you, but i will say this in his defense. Acustica may have shot themselves in the foot with the sentence; "All digital sales are final and no sale shall be invalidated" so with a good lawyer he could probably have a very strong case in the court and get the plugins back to his account.

 

How the heck is this thread related in any way to warez ? Coming from a guy who recommands a freaking warezed Acustica Audio plugin on the own thread he created to....promote Acustica Audio sales !! Wtf is wrong with you ?
He has a legitimate buyer question, and he asked it on a site where the owner of the company he has a different with comes regularly and openly (yeah,on a related to warez site).
What's wrong with that ? Why the hell should he go on GS ? @Exidus is a member of our community not a part of another weird family.

 

Last edited: Dec 5, 2019

We expected an ending like this;


But Giancarlo had to ruin it and it ended like this;

 

If it's the garbage man, tell him we already have some.

 

I must confess, I also tried to snatch 35 Aquas for 100€ (which is a steal), but it was obviously a classical case of a buck bug.

 

They cant lower prices for black friday and just sell what they want to afterwards.
Given that there is a lot reduced at such sales I would not be really suspicious either and I would definitely demand the product I purchased and paid for.

 

After reading all comments up to this point, I will lean in & say that Acoustica should make good on the purchase in whole or, offer a compromise of 50% off as a remedy.

The sales system should have been pre-tested for discounts & final purchases before the "Sale" went into effect.

 

Last edited: Dec 6, 2019

Yeah, some companies will offer customers something for their trouble.

 

The same is here in Switzerland to protect those buying a product or service from bait and switch tactics. If it is so too holds true in Italy I believe that that Acoustica should double check and sign off on any advertising in the future. Print ads I believe are exempt from this rule as the actual mechanism of burden and final responsibility lies in the printer of something like a newspaper or magazine ad if the galleys have been signed off on (proofread by the originator of the advertisement). In this case, venditore attenzione, or seller beware.

 

So you say that you cant offer a solution, other than refunding?
And what does "A strange case was documented here. Below a threshold we refunded." means? Are you saying that I was lucky for getting my money back from you in a first place?

 

In those 8 cases they refunded
There is not an issue really: bf was extended so discounted prices are still active.
- loyal coupons where generated again automatically
- the only coupon which could be missing is the Pensado eq one, if you need it just ask it (replying to the email you received)

So after that refund you are in the exact situation you was before, all discounts active. Now the chart doesn't have the glitch any more

There is not a "trouble". There was a glitch with the chart and it was reverted back, but the buying conditions are the same. Also it happened just 12 times, so it is extremely a rare case.

Just to be clear on a point, there was not a campaign for selling all products at 0 eur

 

Last edited: Dec 6, 2019

Yes but the thing is he didnt get them for 0 euros.

 

Last edited by a moderator: Dec 6, 2019

He is in the same exact conditions he was before the purchase. The refunded cases (I don't remember if they were 2 or 4) had an obvious mistake.

 

This thread, this complaint to AA reminds me this one https://www.google.com/amp/s/www.in...e-life-sentence-prison-iowa-a9196556.html?amp

 

Dude honestly thats messed up. A company can't sell you something and then just take it back. The discount bug was 100% their fault and their programmers and engineers should have never let that bug happen, but it did. They should own up to their mistake instead of stealing back what they already sold. They already said that all their sales are final. I would highly suggest contacting their support and pressuring for legal action. Even if you don't plan to go through with it, you can't let them get away with this.

Also giancarlo mentioned that they let some users keep their products? Then why not you? He said they gave a customer all the products for free because he reported the bug and didn't buy? How is that fair for you, when you actually paid. I dont know how other people feel about this but honestly, to me this is triggering.

 

mehhh

 

"all sales are final: no return."
This is absolutely not true.
Firstly, we offer a refund policy, for example when the product is not working or the customer is not satisfied. This should never happen, since we offer trial versions, and yet it happens
Second: the refunding policy is also applied by Paypal on our transactions: in the past some users, without even contacting us have applied Paypal's refund policies - and Paypal has proved them right, despite having a product and having authorized it. There is no problem, but it's rather rude: if they had asked we would have done it ourselves.

This happens for a very simple reason: we sell software licenses. Incredibly, some rules that apply to a physical product are not valid, so a user can simply ask for a refund and the seller can not do anything.

We come to this case: if the user can be refunded and cancel a transaction, we can refund and cancel a transaction. It should be noted that the user has had back all the money, and can repeat the transaction if he wants to at the advertised price. It is right for a user to receive an automatic receipt, but the receipt is nothing more than a description of the transaction and the transaction may be wrong.

Let's take an example: one goes to a dealer and buys a car for 40 thousand euros. The salesman carries out a transaction on a credit card of 4000 euros and obviously returns the receipt of the POS of 4000. He notices the error. He asks the customer to repeat the transaction. I've never seen anyone say: you made me a receipt of 4000, now you give me the car to 4000.

This is particularly evident in the case of a "license": we can restore the previous status and return the license, especially if it happened in a short period of time. We did not cancel the licenses after one month, but just after a few hours, when the system reported the error. We are still in a period in which the same conditions of purchase and discount apply, if the user is really interested in the products can buy them at the price he should have paid.
I do not blame him for not realizing the error, but judging by some posts in this same forum, several ones realized there was an error and have done nothing. Someone even tried to take advantage of it: all transactions with error were created in the same night just in the face of the report you had here. It was no accident.
We wouldn't have done anything, but it was precisely the message that was passed here, go and you will have the free products that prompted us to cancel some transactions. It doesn't seem right to us towards the customers who paid the agreed price, nor towards those who noticed the error and reported it to us. That's also why we've GIFTED products to those who reported the error instead of pretending nothing.

One thing about the company: every time someone claimed something, we never gave anything. If someone sends me a letter from a lawyer, I answer with our lawyer. On the contrary, when someone tries to find a solution by asking things nicely, we always try to be extremely generous. During the black friday some users asked us for favours, because they belong to poor countries, they don't have money and so on and we always try to be accommodating. If the mistake hadn't been public, we probably wouldn't have done anything.

about the type of error: we're not talking about a small error.
For almost all cases, we are talking about having put all the products in the cart and received the products completely free of charge, and in a couple of cases around 100 euros. We have never promised discounts of 98%, or 100%. It would be illegal! would be close to a "lottery", and the lotteries in our country must be declared, as a notary must be paid with 50% of the winnings.

 

Last edited: Dec 6, 2019