Hello from iZotope’s Customer Care team,

We wanted to alert you to a critical issue that affects a small subset of our users. Please see our diagnostic steps below to determine if this issue affects you.

How do I know if I am affected?

You may be affected if you meet all of the following conditions:

• You currently have Ozone 7 or Ozone 7 Advanced installed on your system, either as an authorized product or as a product in trial/demo mode
• You installed the product on a PC (not on a Mac)
• You performed a Custom Install at the time of installation

What if I meet the criteria above?

If you believe you meet all of the conditions above, it is possible you could encounter a serious system issue during uninstallation. We strongly recommend you do not uninstall either of these products, but that you take immediate steps to apply a critical product update.

How do I resolve this issue?

Applying the fix is quick and straightforward. Here's what you'll need to do:

• If you own Ozone 7, please download and install Ozone v7.01 over your current Ozone installation.
• If you own Ozone 7 Advanced, please download and install Ozone Advanced v7.01 over your current Ozone Advanced installation.

If you have any questions or need any assistance, please don’t hesitate to contact us here.

Thank you,
The team at iZotope