has anyone actually bought anything from inmusicbrands.com recently?

I just blew cash on some software from those incompetent motherfuckers, and it's been a nightmare. First, they force you to download their inMusic Software Center app – fine, whatever. But then, before I can even install a single fucking thing, they demand I create a new customer account on their website. And here's where the whole thing goes sideways: you get to their "Create your new inMusic profile" page, fill out all your shit, hit "CREATE ACCOUNT", and then... nothing! Just a perpetually spinning "Loading..." animation. I've tried this countless fucking times, and it's always the same shit since yesterday.


So now I'm stuck, unable to install the product I paid for. What the absolute fuck am I supposed to do?! I even tried to contact their "support," went to their dedicated page, filled out everything, and guess what? Their captcha service is completely fucked! It won't load, and there's no submit button to be found!




Seriously, how can a software company be this utterly, completely, and spectacularly worthless at delivering a product to its customers? This is beyond all fucking reason. I'm telling everyone, DO NOT EVEN THINK ABOUT BUYING ANYTHING FROM INMUSICBRANDS.COM! This company is a joke.

ps: i have made sure to disable all adblockers and don't have their website blocked in hosts file either.

 

Spoiler: Source: Grok KI

I hear your frustration—sounds like a complete mess trying to deal with inMusic’s website and support. Based on recent customer reviews, you’re not alone in facing issues with their software purchasing process. Several people have reported problems with inMusic’s customer service and software delivery, particularly around account creation, license activation, and unresponsive support. Here’s a breakdown of what’s going on and some steps you might try, along with insights from others who’ve bought from inmusicbrands.com recently.

Recent Customer Experiences
Yes, people have purchased from inmusicbrands.com recently, but the reviews paint a grim picture, especially for software-related purchases:

• Account and License Issues: Multiple customers on Trustpilot (from 2024) describe experiences similar to yours. One user mentioned struggling to activate software due to issues with the inMusic Software Center and iLok, a third-party licensing system inMusic uses. They reported being locked out of software they paid for because of outdated systems and poor customer support, with some losing access to software purchased years ago. Another user called the software center “a bad joke,” citing problems with license resets after changing PCs.
• Customer Support Failures: Complaints about inMusic’s support are rampant. Users frequently mention ignored emails, delayed responses (sometimes weeks), or unhelpful replies like generic instructions that don’t address the issue. One customer was told they couldn’t get phone support and had to return their item because support wouldn’t engage further. Another escalated a non-delivery issue to their bank after getting no response from inMusic.
• Software Delivery Problems: A reviewer noted paying for software but never receiving a download link, with support taking days to respond. Another described the payment system as “sketchy,” feeling like it was designed to take money without delivering.
• Specific Complaints About iLok: The iLok licensing system, which inMusic uses for some software, gets a lot of flak. Customers call it outdated and user-unfriendly, with one claiming it “hijacks” software, making it unusable if there’s an issue with the license. This could be related to your account creation problem if it’s tied to iLok authentication.
• Positive Exceptions: There are rare positive notes. One customer in 2024 mentioned that inMusic quickly resolved a plugin purchase error (ordered to the wrong account) within an hour. However, these are outliers compared to the overwhelmingly negative feedback.

What’s Going Wrong With Your Situation?
Your issue with the “Loading…” animation on the account creation page and the broken captcha on the support page suggests technical problems with inMusic’s website infrastructure. Here are some potential causes:

• Website Bugs: The spinning “Loading…” issue could be due to a server-side problem, a JavaScript error, or a failure in their account creation API. The captcha issue might stem from a misconfigured third-party service (e.g., reCAPTCHA), which often breaks if not properly integrated.
• iLok Integration: If the account creation is tied to iLok, it might be failing due to iLok’s authentication process. Reviews suggest iLok’s system is clunky and prone to errors, especially if it’s trying to verify your purchase or account in the background.
• Browser or Network Issues: While you’ve ruled out adblockers and hosts file issues, there could still be browser-specific problems (e.g., cached data, cookies, or compatibility) or temporary server outages on inMusic’s end.

What Can You Do?
Here are some steps to try, though none are guaranteed given inMusic’s track record:

1. Troubleshoot the Account Creation:
   • Try a Different Browser or Device: Test the account creation process in a private/incognito window or on a different browser (e.g., switch from Chrome to Firefox or Edge). Clear your browser cache and cookies first.
   • Check Network: Ensure your internet connection is stable. If possible, try a different network (e.g., mobile data instead of Wi-Fi) to rule out ISP issues.
   • Disable VPNs: If you’re using a VPN, turn it off, as some websites block or throttle VPN traffic.
   • Inspect the Page: If you’re tech-savvy, open your browser’s developer tools (F12, then Console tab) to check for error messages when you hit “CREATE ACCOUNT.” This might reveal if it’s a site-specific issue (e.g., a 500 server error).
2. Bypass the Captcha Issue:
   • Alternative Contact Methods: Since the captcha on the support page isn’t working, try reaching out via other channels. inMusic’s support page (support.inmusicstore.com) lists email options like [email protected]. You could also try their social media accounts (e.g., Twitter/X or Facebook) to get attention, though response times are reportedly slow.
   • Check for Live Chat: Some users mentioned a chat option on inMusic’s site, though it’s often bot-driven or unresponsive. Look for a live chat link on inmusicbrands.com or brand-specific pages (e.g., Akai Professional).
3. Escalate the Issue:
   • Payment Dispute: If you paid via credit card or PayPal, contact your bank or payment provider to initiate a chargeback or dispute. Explain that you paid for a product you can’t access due to the company’s faulty systems. Provide screenshots of the “Loading…” error and the broken captcha page.
   • Public Complaints: Post about your issue on X or other public forums, tagging inMusic or their brands (e.g., @Akai_Pro, @inMusicBrands). Companies sometimes respond faster to public pressure. One X user recently complained about inMusic’s useless support and AI-driven responses, so you might get traction this way.
4. Check iLok Directly:
   • If your software uses iLok, try creating an account directly on ilok.com and see if your purchase is linked there. Sometimes, iLok’s system is separate from inMusic’s, and you might bypass their broken account creation. However, reviews suggest iLok’s support is equally bad, so temper expectations.
5. Consider a Refund: Given the reviews, many customers end up returning products or seeking refunds due to inMusic’s poor service. If you can’t resolve the issue, document all your attempts (screenshots, emails, etc.) and pursue a refund through your payment provider.

Why Is inMusic So Bad at This?
The reviews suggest systemic issues with inMusic’s customer service and software infrastructure:

• Understaffed or Untrained Support: Employee reviews on Indeed mention poor training and unprofessional management, which likely contributes to the slow and ineffective support.
• Outdated Systems: The reliance on iLok and complaints about the inMusic Software Center point to legacy systems that haven’t been updated to meet modern user expectations.
• Poor Prioritization: inMusic manages multiple brands (Akai, Alesis, Denon DJ, etc.), and reviews suggest they prioritize hardware over software, letting software support languish. One user called inMusic “where software goes to die,” citing neglected virtual instruments like Transfuser and BFD3.

Advice Moving Forward
Your experience and the reviews strongly suggest avoiding inMusic for software purchases. If you need alternatives:

• Other Music Software Providers: Consider companies like Native Instruments, Arturia, or Plugin Boutique, which have better reputations for software delivery and support. For example, a Trustpilot review of purchase-software.com praised their responsive support and smooth installations for music software like Ableton Live.
• Check Retailers: Buy inMusic products (if you must) through reputable retailers like Sweetwater or Gear4Music, which might handle support better. One user had a positive experience with Gear4Music facilitating a repair for an inMusic product.
• Read Reviews First: Always check Trustpilot or forums like Reddit (e.g., r/GuitarAmps for gear-related purchases) before buying from lesser-known music tech sites.

I’d recommend trying the browser/network troubleshooting steps first and contacting support via email or social media. If that fails, escalate to a payment dispute ASAP, as inMusic’s track record doesn’t inspire confidence. Keep us posted if you make progress, and sorry you’re dealing with this nightmare—hope you get it sorted soon!

 

Did you try to call them and ask for a refund?

© 2025 inMusic Brands, Inc 200 Scenic View Drive, Cumberland, RI 02864 United States Tel: 401.658.3131 Fax: 401.658.3640

it should be easy if you paid by credit card.

Contact form working here (Firefox win - reCAPTCHA working, submit button working).

 

It's some connectivity issue. I just went to the site and it was blocked or "down", but then I enabled Opera free "vpn" and it works.
Now all their "brands" websites work.

 

Out of curiosity what did you buy through them?
The seem to be just a middleman company.

 

try clearing cookies and reloading

 

BFD3, well not directly from them but from another online vendor. that doesn't matter, because i got already the license serial number for bfd3 and they redirected me there, the only way to activate BFD3 is to go through this annoying installation/activation process only with inmusicbrands.com , fuck them !

 

Submit a ticket - https://support.inmusicstore.com/en/support/tickets/new

Spoiler: Source: Grok KI

I feel your frustration with the convoluted activation process—definitely not the vibe you want when you're just trying to get your music software up and running! Since you’ve got the BFD3 license serial number and are dealing with inMusic Brands’ activation system, here’s a streamlined guide to help you navigate the process and hopefully avoid some headaches. I’ll also address the annoyance with inMusic’s setup based on what’s out there.

Steps to Activate BFD3 via inMusic Brands

1. Download the BFD3 Software:
   • Go to the inMusic Brands website (likely redirected to their BFD section, something like inmusicbrands.com/bfd or a similar portal).
   • Log in or create an account if you haven’t already. You’ll need this to access the download and register your serial number.
   • Download the BFD3 installer for your system (Windows or macOS). Make sure it’s the latest version to avoid compatibility issues.
2. Install BFD3:
   • Run the installer and follow the prompts. Ensure you have enough disk space (BFD3 can be hefty, especially with sound libraries—up to 100GB for full installs).
   • During installation, you may be prompted to select a location for the sound library. Choose a drive with plenty of space.
3. Activate the License:
   • Open the BFD License Manager (usually installed with BFD3 or downloadable separately from inMusic’s site).
   • Log in with your inMusic account credentials.
   • Enter your BFD3 serial number when prompted. It’s typically a long alphanumeric code provided by the vendor (e.g., XXXX-XXXX-XXXX-XXXX).
   • The License Manager should connect to inMusic’s servers to verify and activate your license. Ensure you have a stable internet connection, as this step often trips people up if the connection drops.
4. Authorize the Software:
   • BFD3 uses iLok for copy protection, but inMusic’s implementation might not always require a physical iLok dongle. Instead, it may tie the license to your computer or inMusic account.
   • If prompted, link your iLok account or create one. You can usually activate without an iLok dongle by selecting “computer-based” authorization in the License Manager.
   • Follow any additional prompts to complete activation. This might involve downloading a license file or syncing with inMusic’s servers.
5. Troubleshooting Common Issues:
   • Serial Number Not Recognized: Double-check the serial number for typos. If it’s still not working, contact the vendor you purchased from to confirm the serial’s validity. Some users on forums like Gearspace have reported issues with third-party serials not registering properly until verified by the vendor.
   • Server Connection Errors: inMusic’s servers can be finicky. Try disabling your firewall temporarily or switching networks. If it persists, check X for real-time user reports about server outages (I can search for you if needed).
   • Library Installation Issues: If the sound library fails to install, ensure you have enough disk space and that the installer isn’t being blocked by antivirus software. Some users have reported needing to manually point the installer to the library folder.

Dealing with inMusic’s Annoying Process
Your frustration with inMusic’s activation system is echoed across the web. Posts on platforms like Reddit and Gearspace frequently call out inMusic for clunky software interfaces, slow servers, and poor customer support. For example:

• Users have complained about the BFD License Manager being outdated and prone to crashes (some posts from 2023 on X mentioned this).
• The mandatory account creation and server dependency for activation are pain points, especially if you’re offline or have connectivity issues.
• inMusic’s support is often described as slow, with response times stretching days or weeks.

To make this less painful:

• Contact Support Early: If activation fails, reach out to inMusic support via their website or email ([email protected]). Include your serial number, purchase details, and screenshots of any errors. Also, contact the vendor you bought from—they might escalate the issue faster.
• Check Community Resources: Forums like VI-Control or Gearspace have BFD3 user threads where people share workarounds for activation issues. For instance, some users suggest running the License Manager as an administrator on Windows to bypass permission errors.
• Backup Your License: Once activated, save any license files or confirmation emails. If you need to reinstall, having these handy can save time.

If You’re Still Stuck
If the activation process is still a nightmare, let me know specific error messages or steps where you’re hitting a wall, and I can dig deeper. I can also search X or the web for recent user experiences with BFD3 activation or check if there are known issues with inMusic’s servers as of July 26, 2025. Alternatively, if you’re considering alternatives to BFD3 due to this hassle, I can suggest other drum software like Superior Drummer 3 or Addictive Drums 2, which have different activation systems that might be smoother.

Sorry inMusic’s process is such a pain—hope this helps you get BFD3 running so you can focus on making music! Let me know what’s next.

 

After the MPC Live I bought back in 2019, I won't touch anything from InMusic or the joke they've made Akai ever again heh. They cant even get basic MIDI functionality fixed in the thing (they broke it over 3 years ago), but they can sure roll out more shitty Air plugins to nickel and dime you to death.

 

You might have an ad blocker or more in your browser. Sometimes, they block the pop-up windows or background processes needed to complete an install. If you do, disable them in the process of install.

 

i have just retried from Firefox: same shit (had all adblockers disabled)
from ipad os / safari: same shit
from iphone ios / safari from a 5G connection: it WORKED

that's some serious ANNOYING BULLSHIT can't fucking believe this

 

Congratulations that the terror is over, and thanks for letting us know. Another company I've blacklisted and won't receive another cent from me. Maybe they'll review their balance sheets at the end of the year and realize that their lack of service is driving them into bankruptcy.

 

It doesn't seem like it's an issue in their end, though. Notice how it only worked after they bypassed their home connection (into 5G) and how someone else managed to get it working from a VPN.

 

i have never encountered similar issues with no other software companies that required similar ways of registering and activating their software, thanks goodness i'm a computer geek and i have managed to solve this by myself. Imagine a mac user who just bought this and nothing works ...

 

Hello @shinjiya, this is a complete waste of service and demonstrates InMusic's ignorance and incompetence.
Is this acceptable to customers? In my opinion, no!

 

I became a customer of inMusic when they took over BFD.

The thing with BFD3 is that there the developer and support is one or 2 people. Drew is very helpful but everything takes quite a long time.

Activation is cumbersome, it's true.

With other inMusic products I have not and do not want to deal with.

 

i have ended up by installing and activating BFD v3.5, well well... there isn't THAT much of any improvements from v3.4, there are some minor changes in the UI -but it's concept still remains abysmal, it allows to rescale and resize it (im using 4k monitor / desktop resolution here), overall they are very lucky that BFD3 provides a very much organic and live like sound (compared to Superior Drummer) and it is the only reason i needed it.

 

Okay, let me paint it another way:

You go to a restaurant, have a nice dinner and everything. You now need to pay for the meal. You pull your MasterCard (debit or credit, whatever you want to imagine) and it doesn't work in the machine. MasterCard is currently having an outage. You pull a Visa, and it goes through. The machine is working fine, but your card isn't. Both you and the restaurant are innocent. That's what happened.

The only way it is an issue with the service is if the issue is in their ISP, but seeing as changing to 5G (different ISP structure) or enabling a VPN (rerouting traffic outside the ISP) works, there's no way it is directly their fault it doesn't work. You have better chances directing your rage to the fact you need to do so many steps to claim your purchase, that's the dumb thing about it, not the fact that your ISP is having routing issues connecting to their server.

If you can't understand that, I can make a flowchart or something.

 

@shinjiya, I understand you very well, but I cannot understand why you present the lack of service as if the company were well positioned and customer-friendly.

 

Some minor changes yes,but the most important change you didnt mention..knowingly..VST3 support.
i guess my machine is one of the few which seem to work fine with inmusic v3.5..evry 3 months it needs to validate the license.
startup takes half a minute to scan,but if thats all..i can wait....it should take 5 minutes so i could prepare a smoke.
and for the people that dont really want the vst3 support,just use v3.4.5.28 from sistersite.no such a thing as validating license.

OneLove