Good morning. I installed a DAW software to make music (NUendo BY STEINBERG) and I activated it for the first time but it can't finish opening because it crashes the system. I've tried everything to delete folders with plug-ins, updated graphics cards, etc...) but it always crashes. The screen tells me that the conflict is given by this file: AcusticaVirtualCable2ch.sys interrupt code: SYSTEM_SERVICE_EXCEPTION. You can help me? Thank you

 

I would load the DAW without the plugins by disabling them. if you can get the program open, it will be helpful to you. It's like booting Windows in safe mode. If you can get a crashlog to upload that would also help.

https://forums.steinberg.net/t/open-project-without-plugins-with-plugins-de-activated/61447

This looks fun: https://gearspace.com/board/music-c...io-acqua-plugins-general-discussion-1070.html

 

Last edited: Mar 1, 2024

Thank you for your prompt response. I tried to rename the various Vst 2 Vste vst.. in the various folders so that the system would not detect them, but there is nothing to do. Basically I see that Nuendo loads all the Vsts and arrives at the initialization of the contents everything is ok, then when the auto system appears it stays still for a few seconds and crashes. I don't know if Spectralayers can cause problems or autotune...(ARA) which are loaded afterwards. But I see that the Vst loads them. Among other things I have another computer with Win 11 at home with a few plug ins and it works great...! I'm attaching a photo I took yesterday on a message in the register... Thanks

 

"AcusticaVirtualCable2ch.sys interrupt code: SYSTEM_SERVICE_EXCEPTION"

Would lead you to believe this is a problem caused by an Acustica plugin, but that is maybe speculation.

It is better to check the crashdump file. check this: https://forums.steinberg.net/t/how-to-analyse-cubase-crash-dumps-on-windows/784142

 

What is your audio setup on the computer? Try installing the generic asio driver and see if that helps. Also make sure windows is not using the device exclusively. make windows default sound device something else. Windows always grabs new devices and makes them default. So if you use an external usb device and activate it with the computer on, windows often decides to use that instead of what it was set to use.

 

So: I have always disabled Windows audio, in fact I have set up my Audient id 24 and its Asio (maybe I'm wrong?) and everything has always been ok. At this moment I had downloaded the program to read the minidump files (yesterday I had downloaded files from Win11) and it gives me these strings... Possibly then I go to the studio and try to search in Cubase Nuendo if I find yours.

Spoiler

0x12f8 0x0 nt!KeBugCheckEx (fffff806`7e416c30)
0x1b8c 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1bb4 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0xff4 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1258 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x170c 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x136c 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1150 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1458 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1374 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1bf8 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1d9c 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x17d0 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x111c 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x2724 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x273c 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x2554 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1bc8 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x27c8 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x259c 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x7d4 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1960 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x87c 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1130 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x484 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x2360 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0xf5c 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x79c 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1fc8 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x2770 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x2650 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1ae8 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1f58 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x71c 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x10d4 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1e34 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1470 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1fe0 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1188 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1ed4 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0xac4 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0xbfc 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0xf9c 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1908 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x2758 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x2618 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1160 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x2150 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1804 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x5fc 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x24b4 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1edc 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x378 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0xa28 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1e40 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x2278 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x4d4 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x227c 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x246c 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x19b8 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x480 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x368 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1030 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x2254 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x2260 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x25ec 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1cd0 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1a80 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0xcec 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1cdc 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1e24 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1e4c 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1a90 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0xf60 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0xec8 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x2280 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1178 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1f90 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x2790 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x19e8 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x2124 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1878 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x20d4 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x18b0 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x2068 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1410 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0xc50 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x19fc 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x209c 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0xe64 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x920 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0xcb8 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x14ec 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1808 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x277c 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x2438 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x688 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0xe80 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0xc90 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)
0x1ab8 0x0 nt!KiSwapContext+0x76 (fffff806`7e4202f6)

 

Last edited by a moderator: Mar 1, 2024

Ok I solved it. Deleted sys files and Acustica tab (is Sienna plug in). Now everything is ok. Sienna works too. Thank you

 

Hi, I'm having the exact same problem with my new CB13, can you specify the steps to delete the sys files and Acustica tab.. also a Sienna user