Hi folks,
I got a strange problem with Kontakt (every version).
It works fine for a while, and then it not shows its complete interface, from Kontakt 5 to kontakt 6.7.1.
Nuendo 12 does the same, after a minute or so Nuendo freezes and i only can restart the pc with a hard reset.
What can be the problem?
Thanks for any help.

 

Last edited by a moderator: May 18, 2022

Hello @Sirocco, which operating system? Which graphics card? Which CPU? How much RAM? Have you installed Kontakt twice?

1.) LatencyMon 7.20
The LatencyMon software analyzes and identifies which device, which driver or which service is causing audio dropouts or malfunctions. Real-time audio suitability checker for Windows 10/8.1/8/7/2016/2012/2008 (x86 and x64)
Scroll Down to: System Monitoring Tools www.resplendence.com/downloads

2.) Windows Tuning Tips for Audio Processing
https://support.native-instruments....1729-Windows-Tuning-Tips-for-Audio-Processing

 

Last edited: May 18, 2022

Windows 10, Nvidea GeForce GTX 1660 Super, Intel Core i7-7820X CPU, 16 gig ram.
Yes i have installed in seperate directories the old Kontakt 5 and Kontakt 6.7.1.
And never had any problems with Cubase Pro 10.5 (original).
With both versions of Kontakt installed it runs fine on my system, and suddently the problems begins.
LatencyMon gives no problems with the system.

 

1. While you are loading Kontakt, can you look in the task manager to see how much RAM etc. is being used?

2. SFC Scannow – Repair Corrupt Windows System Files with System File Checker
www.thepcinsider.com/sfc-scannow-repair-corrupt-windows-system-files-system-file-checker/

3. Troubleshooting for Cubase and Nuendo on Windows
https://helpcenter.steinberg.de/hc/...ubleshooting-for-Cubase-and-Nuendo-on-Windows

4. Solving VST Plug-in Trouble
If Cubase/Nuendo hangs or quits during the start-up or while loading a specific project file, it is likely that an installed VST plug-in is causing trouble.

Temporarily hiding installed VST plug-ins from Cubase/Nuendo is an easy and effective way to verify if a specific plug is indeed sabotaging your Steinberg software. Of course, for this operation you need to know all VST plug-ins folders Cubase/Nuendo knows...

Locating VST plug-in folders
- In Cubase/Nuendo, select 'Plug-in Manager' from the 'Devices' menu.
At the bottom left, click on the gear symbol to open the 'Plug-in Manager Settings'
Older Cubase/Nuendo versions:
Select 'Plug-in Information' from the 'Devices' menu.
Make sure the 'VST PlugIns' tab is selected and click on 'VST 2.x Paths'.
- The VST 2 paths known to Cubase/Nuendo will be listed. Write them down, make a screenshot or simply memorize them.
- Additionally, consider the VST 3 plug-ins folder: C:\Program Files\Common Files\VST3

5. Just a guess. Maybe the two contact versions are no longer compatible? Maybe choose one?

 

Last edited: May 18, 2022

Kontakt is loaded, but no kontakt is available in the task manager.
I have just one Kontakt available now, version 6.7.1.

 

Then I would delete the old 5, Cubase must have excluded it because it is faulty or it can only load a Kontakt.dll. can load.
Does it still crash?

 

why use kontakt 5 ?

the steinberg asio driver interact with kontakt graphics. it can show a blank instrument with get good drums.
uninstall it brake something, it need to re install the audio driver (with FW410 M-audio) over to repair.

the steinberg low latency asio driver is a pure shit. try to not use it.

 

Yes it does.
I cleaned the registry and removed all Native Instruments directory's.
Installed the version 6.7.1, and again it does not show the plugin.
I tryed via Reaper, and it says: Runtime error... but which?

 

Which version are you using?

Native Instruments Kontakt 6 v6.7.1-bobdule
or
Native Instruments Kontakt 6 v6.7.1 Incl Patched and Keygen-R2R

Do you have this warning message:

Runtime Error!
Program: C:\Program Files\Reaper\Reaper.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

Cubase - Nuendo - Reaper............?

 

Bobdules version.
And i got the same error message.

 

Yes i tryed Reaper, and load the vst and vst3 of Kontakt.
Reaper did not crash, Kontakt gives that error message.

 

Hello @Sirocco.

1.) Windows error message: "Runtime Error!"

Cause
The Windows C++ Runtime Library package needs to be updated.

Solutions
1. system file checker program
Run the System File Checker as explained in this Microsoft article.
2. windows updates
Make sure you have installed all Windows updates. This Microsoft article explains how to do this. 3.
3. install the latest Microsoft Visual C++ package
Make sure you have installed the Visual C++ Redistributable Packages for Visual Studio 2015, 2017 and 2019. Install both the x86: vc_redist.x86.exe and the x64: vc_redist.x64.exe available on this Microsoft support page.

2.) SFC Scannow – Repair Corrupt Windows System Files with System File Checker
www.thepcinsider.com/sfc-scannow-repair-corrupt-windows-system-files-system-file-checker/

 

try to update windows C++ runtime
https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

 

Thanks i wiil try these, and report back.

 

Ok folks, thanks for your help, everything works again.
I have installed the portable Kontakt 6.7.1.
And installed Visual-C-Runtimes-All-in-One-Apr-2022.
Made a image file of the C: drive with Macrium Reflect.
Thanks.