It's just entitled devs punching down, as per. Seems like AS has rly lost its way. Audio S&M? Anyway, I feel like calling a kid something dumb (Troels, Dirk, Urs, Erik, Giancola, Steven Slate) turns them into fat lil Cartmans? Seems they all decided to make bullying their new hobby, when someone finally gave them teh power in their day job.

Surprising to find (normally sensible @No Avenger) tigers siding against someone who spent $24k on kitten surgery! ;______;

Spoiler

Seems like something an Avenger would do!

 

Oh, I am not at all against this customer (but thanks for calling me normally sensible ). But if he'd presented this email to me for proofreading, I could've told him that it will not work in this form for several reasons, neither strategically nor tactically.

OTOH, it's quite embarrassing for Uli to explicitly mention that we should read all nine pictures while it becomes pretty obvious already in the fourth paragraph that Uli himself probably haven't done that (misunderstanding of f*** you).

I've once received a very strange email from CLA (yes, him) and was close to start a thread and post it. But since I don't want anyone to post my emails in public, I just couldn't do this with his. Whether one agrees with this attitude or not may be a matter of taste, we just have to take care not to apply double standards.

 

Yeah, but it seems at best whataboutism, and a terrible kind of "omg pity poor me: how all this money weighs you down terribly and it's soooo difficult to dive into a pool of gold" whataboutism, at worst just bullying. Funny thing is there's ten plugins recycling every silly, half-assed idea nowadays. Why are devs going out of their way to act like assholes to paying customers? OMG so stupid to buy my crappy plugs lulz.

 

ATME, the bigger a company becomes the less they care about a single customer. That's not fair but seems to be pretty standard, sadly.

 

Has the customer dude not heard of the sister site...? Problem solved.

 

i stopped using my purchased pa plugs ages ago because i dont like this lawyer acting as musician personality of dirk. thats the only reason.

 

Yep I've received similar "less than giving a shit about the customer" feedback from PA too, as well as AA, PG and GZ - in fact all the "bigger" companies that I actually gave money to for their products rather than just going to the sister site!
Definitely seems like a trend!

 

Because this is PA related, it took me weeks to get finally rid of their anoying (almost) daily spam mails. I'm still not sure if it's completely solved now but man what a struggle this was. Unsubscribing didn't help, contacting them didn't help (there were known issues with their mail service they said, until they just didn't respond anymore), replying on the mails I received didn't help .. so I tried to block everything from my side but I'm not sure if that was the solution because normally I still would receive junk in my spam folder but the last PA mail is already from 2 weeks ago so maybe, just maybe, they finally solved it themselves. What a frustrating and anoying process this was, unbelievable. What company does send so many mails in the first place? And also acts so amateuristic when someone wants to stop this madness? Very strange.

 

In my opinion, being a customer of a company gives you absolutely no right to write those absurd things in an email. While I don't advocate this Devs practice, I still think Dirk did very well to screw him up in public. So that must serve as a lesson to those who want to follow this bad example. The content of this customer's email, which seems to have mental issues, is totally out of logic!

 

Getting a pissed off customer (for whatever reason) even more pissed off and looking for a laughter while pointing a finger to him in public like »look, what a dumbass« is NEVER a good choice.

 

" I respect your opinion". Yeah right, i don't think the word "respect" fits well here. At least Steven Slate makes it funny when he does this, but this guy....nah.

 

TBDR
Too Butthurt Didn't Read

 

As much as I Agree with this,
and the general consensus about PA's behavior with that particular customer..

I think it could be quite awesome/entertaining,
if we could see some of the hate/takedown emails the Sister site must have received over the years..

Not all of them ofc, but maybe the ones that go more overboard..

Like those crazy emails Pirate Bay released ages ago..
https://beebulletin.com/hilarious-pirate-bay-legal-responses/

This is only a fragment I think, but you know what I mean,
some of the stuff was hilarious and got to surrealist levels..


(For the Waybackers..
https://web.archive.org/web/20141125015919/http://thepiratebay.se/legal)

 

Last edited: Dec 14, 2021

A typical weak simp exposed his own customer to draw attention to himself. (it izzzz moov woof's booorthday)

Money can make you neither a professional CEO nor an owner of a company.

 

The devs don't fully realize the market they sell into: amateur and hobbyists. So it's quite weird for them switching from servicing professionals to servicing idiots.

I've seen on reddid some post like "help, my ableton is huge!" - that guy just zoomed in the timeline and was not aware that that's a thing for a daw. People simply fire up complex apps (and plugs for that matter) expecting to know them with no user manual reading or previous preparation and when it doesn't work they start asking stupid questions on forums or they unload on the devs. I've seen it way too many times.

So yes, the devs must learn their market (of course public shaming is not at all allright regardless) but man, the vast majority of the people (trying to) making music are borderline retards.

 

I am not with dirk on this, if the customer spent a bunch on his plugins, there is a better route to address the client frustrations. Privately.

 

this is just a dev venting that there are customers standing in the way of him making more money with his magic audio lawyer skills

what has he ever done except play guitar and sign contracts

the uber of audio

i miss the time of small devs without them being swallowed up and spit out by a lawyer snowball rolling down the oversaturated hill of audio processors

 

Plugin Alliance Bundle Life Time Subscription Incl Keygen (WiN and OSX) R2R
A witch says "No to shaming"

 

No doubt.

 

while i am not a dev i have been an RMA department admin and also helped with the idiotic amount of motherboards we received as RMA (most of the time a simple bios update/bios reset solved the problem). ofcourse it wasnt always the enduser being a moron but with only 10-20% having an actual problem...

it's been over 15 years since i worked there but there was one supportcase i will never forget:
customer: i have a [insert mobo name] and my pc has stopped working after i cleaned it. please help.
support: ok have you tried [insert standard support solutions}
customer: i tried everything but it's still only giving a black screen and a bunch of beeps
support: what was the last thing you did before it stopped working
customer: nothing. i just saw a bunch of dust so i grabbed a static duster and cleaned it with that
support: you took a static duster and cleaned the inside of you pc-case with it?
customer: yeah and then it wouldnt boot anymore
support falling of his chair, dying from laugther: you do realize that static electricity will break a mobo?
customer realizing what he has done: ...ummm ...so i guess this is not covered by warranty?

end-users can be fucking idiots

but support employees can be mayor assholes as well

that same support guy returning something he bought to a store: this thing is broken
store clerk: ok we'll have our technicians check it out
technician: hmm seems like there is something wrong with the RTFM (not realizing he's dealing with a support employee from a dif comp)
support guy returning broken shit: i can read a fucking manual.
technician: *silence, ashamed and goes to testing*